How access and records work
These terms explain what we collect, why we keep it, and how we decide whether a request can be completed. If a request affects access, withdrawals, or account changes, we check the details against the record on file and the law that applies in your location.
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Where local law permits, we may ask for identity proof, a phone check, or a fresh confirmation before we update anything. Some records stay with us for dispute handling, fraud checks, tax duties, or other legal duties, and that can include payment trails linked to UPI,
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Paytm, PhonePe, or Google Pay. If a rule does not apply in your region, we do not extend access beyond what the law allows. This page is here so you can see what we keep, what we may verify, and when we can say yes or
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no.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.